Privacy Policy

Last Updated: January 2025

Email Wolf Ltd ("we," "us," or "our") operates getcoldwolf.com and app.getcoldwolf.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Personal Information

Email address (required for account creation)
Name and company information (optional)
Payment information (processed securely by Stripe)
Email account credentials (encrypted and stored securely)

Usage Data

IP address and browser information
Campaign performance metrics
Email sending and receiving data
Feature usage statistics

How We Use Your Information

To provide and maintain our Service
To process your email campaigns and automation
To send you service updates and notifications
To improve our Service and develop new features
To detect and prevent fraud or abuse
To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for email credentials
Secure HTTPS connections
Regular security audits
Limited employee access to personal data
Secure data centers with 24/7 monitoring

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these situations:

Service Providers: Stripe for payment processing, Supabase for data storage
Legal Requirements: When required by law or to protect our rights
Business Transfers: In the event of a merger or acquisition

Your Data Rights (GDPR)

Under GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Portability: Receive your data in a structured format
Objection: Object to certain processing activities
Restriction: Request restricted processing

To exercise these rights, contact us at [email protected]

Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we retain certain data for legal compliance (typically 7 years for financial records).

Cookies and Tracking

We use cookies to improve your experience:

Essential Cookies: Required for Service functionality
Analytics Cookies: To understand how you use our Service
Preference Cookies: To remember your settings

International Data Transfers

Your data may be processed in countries outside the EU/EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Continued use constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your data rights:

Email Wolf Ltd
Email: [email protected]
Support: [email protected]
Address: 28 Oktovriou Street, Lophitis Business Center II, 3rd Floor, Office 301, 2414 Nicosia, Cyprus